Terms & Conditions

Last updated: 28 September 2026

Welcome to Concrete MWP.

These Terms & Conditions (“Terms”) govern your access to and use of the Concrete MWP website, https://www.cretemwp.com/, and any purchases made through the website.

The website and its content, products and services are operated by Concrete MWP (“Concrete MWP”, “we”, “us” or “our”).

By accessing, browsing or using our website, or by purchasing products through our website, you agree to be bound by these Terms & Conditions, together with any policies expressly incorporated into them, including our Privacy Policy and Refund & Returns Policy.

If you do not agree to these Terms, please do not use the website or purchase products through it.

These Terms apply to all users of the website, including browsers, customers and other visitors.

1. DEFINITIONS

For purposes of these Terms:

“Website” means the Concrete MWP website and any associated pages, features or online services operated by Concrete MWP.

“Concrete MWP”, “we”, “us” or “our” means Concrete MWP, the business responsible for operating the Website and supplying products through it.

“Customer”, “you” or “your” means any person who accesses the Website or purchases products from Concrete MWP.

“Products” means clothing, apparel, accessories and any other products made available for purchase through the Website.

“Order” means a request submitted by you to purchase one or more Products through the Website.

“Services” means the Website and any services made available by Concrete MWP through it.

2. USE OF THE WEBSITE

By using the Website, you confirm that:

You are legally capable of entering into a binding agreement;
The information you provide to us is accurate and complete;
You will use the Website only for lawful purposes;
You will not use the Website in a manner that may damage, disable or impair its operation;
You will not attempt to gain unauthorised access to the Website, its systems or databases; and
You will comply with these Terms and all applicable laws.

If you are under the age required to enter into a binding transaction under applicable law, you may only use the Website with the involvement and consent of a parent or legal guardian where required.

3. ELECTRONIC COMMUNICATIONS

When you use the Website, submit an enquiry, place an Order or communicate with us electronically, you consent to receiving electronic communications from us where permitted by law.

We may communicate with you by email, SMS, telephone, website notifications or other electronic means in relation to:

Orders;
Payments;
Deliveries;
Returns and exchanges;
Customer-service matters;
Account-related matters; and
Other transactions or services you have requested.

Electronic communications relating to marketing will be handled in accordance with applicable law and our Privacy Policy.

The ECTA provides a legal framework for electronic transactions in South Africa, including provisions relating to consumer transactions concluded electronically.

4. PRODUCTS

Concrete MWP offers fashion and clothing Products through the Website.

We make reasonable efforts to ensure that:

Product descriptions are accurate;
Product photographs represent the Products as closely as reasonably possible;
Product specifications are accurate; and
Product availability is correctly represented.

However, colours displayed on your particular screen or device may differ from the actual colour of a Product due to differences in screens, settings, lighting and photography.

Minor variations in colour, texture, finish, printing, manufacturing or construction may occur and do not necessarily constitute a defect.

Where a Product has specific characteristics, materials, sizing information or care instructions, these will be communicated on the relevant Product page or accompanying documentation where applicable.

5. PRODUCT AVAILABILITY

Products displayed on the Website are subject to availability.

We reserve the right to:

Limit quantities available for purchase;
Discontinue Products;
Modify Products;
Change Product specifications;
Correct Product information;
Restrict purchases where reasonably necessary; and
Remove Products from the Website.

Where a Product becomes unavailable after you have placed an Order, we will take reasonable steps to notify you and provide an appropriate remedy in accordance with applicable law.

Nothing in these Terms limits any rights you may have under the Consumer Protection Act or other applicable legislation.

6. PRICES

All Product prices displayed on the Website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may change from time to time.

Any price change will not affect an Order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred and applicable law permits the Order to be addressed accordingly.

Where applicable, additional charges such as delivery fees, customs duties, taxes or other charges will be communicated before completion of the purchase.

The total amount payable should be reviewed before you submit your Order.

7. ORDERS

When you place an Order through the Website, you are making an offer to purchase the selected Products.

Your Order will generally contain information such as:

The Products selected;
Quantities;
Product sizes or variants;
Delivery information;
Payment information;
Applicable delivery charges; and
The total amount payable.

Submitting an Order does not necessarily mean that Concrete MWP has accepted the Order.

An Order will be considered accepted when Concrete MWP confirms acceptance of the Order or otherwise processes the transaction in a manner indicating acceptance.

We reserve the right to decline or cancel an Order where permitted by law, including where:

A Product is unavailable;
There is an obvious pricing or product-description error;
We reasonably suspect fraudulent activity;
An Order appears to have been placed for unlawful purposes;
Technical errors have affected the Order; or
There is another legitimate reason recognised by applicable law.

Where an Order is cancelled after payment has been received, we will provide the applicable refund or other remedy in accordance with the law and our Refund & Returns Policy.

8. ORDER INFORMATION

You are responsible for ensuring that information supplied when placing an Order is accurate and complete.

This includes:

Your name;
Email address;
Telephone number;
Delivery address;
Billing information;
Product selection;
Size and colour selection; and
Any other information required to fulfil your Order.

Concrete MWP will not be responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by you, subject to your rights under applicable law.

If you identify an error in your Order, please contact us as soon as possible.

9. PAYMENT

Payment must be completed through the payment method or payment provider made available on the Website.

[INSERT ACTUAL PAYMENT PROVIDER(S)]

Payment information may be processed by an independent third-party payment provider.

Concrete MWP does not intend to retain complete payment-card details where those details are processed directly by an independent payment provider.

You confirm that:

You are authorised to use the selected payment method;
The information provided for payment is accurate;
You have sufficient authority or funds to complete the transaction; and
You will not use fraudulent payment information.

Concrete MWP reserves the right to cancel or suspend an Order where a payment is declined, reversed, appears fraudulent or cannot be verified.

10. DELIVERY

Products will be delivered to the address supplied when you place your Order, subject to the delivery options available at the time of purchase.

[INSERT DELIVERY PROVIDER / COURIER]

Delivery charges and estimated delivery times will be communicated during the purchasing process where applicable.

Delivery times may be affected by:

Product availability;
Payment processing;
Public holidays;
Weather;
Courier delays;
Incorrect delivery information;
Events outside our reasonable control; or
Other circumstances affecting fulfilment.

We will take reasonable steps to fulfil Orders within the applicable period communicated to you.

Where an Order cannot be fulfilled within the agreed or legally applicable period, your rights will be determined in accordance with applicable law.

The ECTA contains provisions concerning performance of electronic transactions, including circumstances where an agreed delivery period is not met.

11. DELIVERY INSPECTION

Where reasonably practicable, you should inspect your Product after delivery.

If you believe that:

The wrong Product was delivered;
The Product is damaged;
The Product has a manufacturing defect; or
The Product does not correspond with the Product ordered,

please contact us as soon as reasonably possible with your Order details and relevant photographs or supporting information.

Nothing in this section limits any statutory rights you may have under applicable South African consumer-protection legislation.

12. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our Refund & Returns Policy, which forms part of these Terms.

Our policies will distinguish between:

Change-of-mind returns, where applicable;
Incorrect Products;
Damaged Products;
Defective Products;
Products that do not correspond with the Order; and
Other circumstances recognised by applicable law.

Concrete MWP will not use its returns policy to exclude or unlawfully limit rights that consumers have under the Consumer Protection Act or other applicable legislation.

The Consumer Protection Act establishes national consumer-protection standards and regulates consumer transactions and agreements in South Africa.

13. PRODUCT CARE

Customers are responsible for following the care instructions supplied with Products.

Improper washing, drying, ironing, storage, alterations, treatment or general use may affect the appearance or condition of a Product.

Where a Product is accompanied by specific care instructions, those instructions should be followed.

Nothing in this section excludes liability for a defect or consumer right that cannot lawfully be excluded.

14. INTELLECTUAL PROPERTY

All intellectual property appearing on or forming part of the Website belongs to Concrete MWP or is used under licence, unless otherwise indicated.

This includes, but is not limited to:

The Concrete MWP name and branding;
Logos;
Product names;
Product designs;
Photographs;
Campaign imagery;
Fashion imagery;
Illustrations;
Graphics;
Videos;
Written content;
Editorial content;
Website design;
Layouts;
Text;
Trademarks;
Trade names; and
Other creative materials.

You may access and use the Website for personal, non-commercial purposes.

Unless expressly authorised by Concrete MWP, you may not:

Copy Website content for commercial use;
Reproduce Product imagery;
Reproduce or modify Concrete MWP designs;
Republish our content;
Sell or redistribute our content;
Remove copyright, trademark or ownership notices;
Use our branding in a manner suggesting an affiliation or endorsement; or
Exploit Website content commercially.

Nothing in these Terms transfers ownership of Concrete MWP intellectual property to you.

15. PRODUCT IMAGES AND CREATIVE CONTENT

Concrete MWP's Website may feature photographs, campaigns, models, artwork, editorial material and other creative content.

Such material may be protected by copyright, trademark, personality rights, image rights or other applicable rights.

You may not reproduce, commercially exploit, modify or distribute such material without the appropriate permission.

16. USER-GENERATED CONTENT

Where the Website permits users to submit reviews, comments, photographs, testimonials, feedback or other content (“User Content”), you remain responsible for the content you submit.

By submitting User Content, you confirm that:

You have the necessary rights to submit the content;
The content does not infringe another person's intellectual-property rights;
The content does not unlawfully disclose another person's personal information;
The content is not fraudulent or misleading;
The content does not contain malicious software; and
The content does not violate applicable law.

Where you submit content specifically for publication or marketing purposes, Concrete MWP may use that content in accordance with the permission or licence provided at the time of submission.

We do not automatically acquire unrestricted ownership of your creative work merely because you submit it to us.

Concrete MWP reserves the right to remove User Content that is unlawful, offensive, misleading, defamatory, infringing or otherwise inappropriate.

17. FEEDBACK AND SUGGESTIONS

If you voluntarily provide Concrete MWP with general feedback, suggestions or ideas concerning our Website, Products or Services, we may use that feedback to improve our business.

This does not mean that Concrete MWP obtains ownership of independent creative works merely because they are submitted as feedback.

If we specifically request creative submissions for a campaign, competition, collaboration or other project, the terms governing that submission will be communicated separately.

18. PROHIBITED USES

You may not use the Website:

For an unlawful purpose;
To violate any applicable law or regulation;
To infringe intellectual-property rights;
To impersonate another person;
To submit false or misleading information;
To engage in fraudulent activity;
To interfere with Website security;
To upload malicious code;
To attempt unauthorised access to our systems;
To collect another person's personal information without lawful authority;
To spam, phish or engage in similar activity;
To scrape or systematically reproduce Website content without permission;
To interfere with the Website's operation;
To exploit the Website for unauthorised commercial purposes; or
In any manner that could harm Concrete MWP, its customers or third parties.

We may restrict or terminate access to the Website where we reasonably believe that a user has violated these Terms or applicable law.

19. THIRD-PARTY SERVICES

The Website may use or integrate third-party services, including payment processors, delivery providers, hosting providers, analytics services, social-media platforms and other technology providers.

These services may operate under their own terms and privacy policies.

Concrete MWP is not responsible for the independent terms, policies, availability or practices of third-party services that we do not control.

Where a third-party service is necessary to complete your transaction, you may be required to accept that provider's terms.

20. THIRD-PARTY LINKS

The Website may contain links to websites or services operated by third parties.

These links are provided for convenience or informational purposes.

Concrete MWP does not necessarily endorse third-party websites or guarantee their accuracy, availability, security or privacy practices.

You access third-party websites at your own discretion.

21. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure that information published on the Website is accurate and current.

However, the Website may occasionally contain:

Typographical errors;
Pricing errors;
Product-description errors;
Technical errors;
Incorrect availability information;
Outdated information; or
Other inadvertent inaccuracies.

Where permitted by law, Concrete MWP reserves the right to correct such errors.

Nothing in this section permits Concrete MWP to unlawfully cancel or alter an accepted consumer transaction or to avoid rights provided to consumers by applicable law.

22. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be:

Available;
Uninterrupted;
Error-free;
Secure;
Free of viruses or other harmful components; or
Compatible with every device or browser.

The Website may occasionally be unavailable because of:

Maintenance;
Updates;
Technical problems;
Hosting issues;
Security incidents;
Internet-service interruptions; or
Circumstances outside our reasonable control.

23. DISCLAIMER

To the extent permitted by applicable law, Concrete MWP does not guarantee that use of the Website will be uninterrupted, completely secure or free from technical errors.

However, nothing in these Terms is intended to exclude, restrict or waive any consumer right, warranty, remedy or liability that cannot lawfully be excluded or limited under South African law.

The Consumer Protection Act places restrictions on unfair or prohibited contractual terms and protects certain consumer rights irrespective of contractual wording.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Concrete MWP will not be liable for losses arising solely from:

Your misuse of the Website;
Your failure to provide accurate information;
Unauthorised access to your account caused by your failure to protect your credentials;
Your use of third-party websites or services; or
Events outside our reasonable control.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these Terms do not exclude or limit statutory rights or remedies available to consumers under the Consumer Protection Act, ECTA, POPIA or any other applicable legislation.

25. EVENTS OUTSIDE OUR CONTROL

Concrete MWP will not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters;
Fire;
Floods;
Severe weather;
Epidemics or pandemics;
Civil unrest;
Strikes;
Industrial action;
Government restrictions;
Power or telecommunications failures;
Cybersecurity incidents;
Internet disruptions;
Courier or logistics disruptions; or
Other circumstances beyond our reasonable control.

We will take reasonable steps to minimise the effects of such circumstances.

26. PRIVACY AND PERSONAL INFORMATION

Your use of the Website and submission of personal information is also governed by our **Privacy Policy**.

Our Privacy Policy explains how Concrete MWP collects, uses, stores, protects and otherwise processes personal information.

[https://www.cretemwp.com/privacy-policy]

By using the Website, you acknowledge that personal information may be processed in accordance with that Privacy Policy and applicable South African data-protection law.

27. MARKETING COMMUNICATIONS

Where permitted by law and, where applicable, with your consent, Concrete MWP may send you information concerning:

New collections;
Product releases;
Promotions;
Events;
Campaigns;
Editorial content; and
Other Concrete MWP activities.

You may opt out of marketing communications at any time.

Opting out of marketing communications will not necessarily prevent us from sending transactional communications relating to an Order or service you have requested.

28. ACCOUNTS AND SECURITY

Where the Website permits users to create accounts, you are responsible for maintaining the confidentiality of your login information.

You should:

Keep your password confidential;
Avoid sharing account credentials;
Notify us if you suspect unauthorised access; and
Ensure that information associated with your account remains accurate.

Concrete MWP will not be responsible for unauthorised activity resulting from your intentional or negligent disclosure of account credentials, subject always to applicable law.

29. SUSPENSION OR TERMINATION

Concrete MWP may suspend or restrict your access to the Website where reasonably necessary, including where:

You breach these Terms;
You engage in fraudulent or unlawful activity;
Your use threatens Website security;
Your activity interferes with other users; or
We are required to do so by law.

Suspension of access does not affect rights or obligations that arose before suspension.

Any rights that are intended by their nature to survive termination will continue to apply.

30. CHANGES TO THESE TERMS

Concrete MWP may update these Terms from time to time.

Changes may be made to reflect:

Changes to our business;
New Products or Services;
Changes to the Website;
Changes to payment or delivery arrangements;
Changes to technology;
Changes to applicable law; or
Changes to our policies.

The updated version will be published on this page together with an updated “Last updated” date.

Your continued use of the Website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.

Where applicable law requires specific notice or consent for a material change, we will comply with those requirements.

31. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible.

If it cannot be made enforceable, it will be severed from these Terms.

The remaining provisions will continue to apply.

32. NO WAIVER

If Concrete MWP does not immediately enforce a provision of these Terms, this does not mean that Concrete MWP has waived its right to enforce that provision later.

33. ENTIRE AGREEMENT

These Terms, together with the policies and documents expressly incorporated into them, constitute the agreement governing your use of the Website and your relationship with Concrete MWP in respect of online transactions.

These documents may include:

Privacy Policy;
Refund & Returns Policy;
Shipping Policy;
Cookie Policy; and
Any specific terms presented to you in connection with a particular Product, promotion or service.

Where a specific policy or agreement applies to a particular transaction, that policy or agreement will apply to the extent relevant.

Nothing in these Terms limits rights that cannot lawfully be limited under applicable law.

34. GOVERNING LAW

These Terms are governed by the laws of the **Republic of South Africa**.

South African law will apply to the interpretation and enforcement of these Terms, subject to any mandatory consumer protections or other rights that apply to the relevant transaction.

35. DISPUTES AND COMPLAINTS

If you have a complaint or dispute concerning an Order, Product or Website service, please contact Concrete MWP first so that we can attempt to resolve the matter directly.

Please provide:

Your full name;
Order number, where applicable;
Description of the issue;
Relevant dates; and
Supporting documentation or photographs where appropriate.

Nothing in these Terms prevents a consumer from exercising any statutory right to lodge a complaint with a competent regulatory body or seek any remedy available under applicable law.

The Consumer Protection Act establishes a national consumer-protection framework and provides mechanisms for addressing consumer disputes and complaints.

36. CONTACT INFORMATION

Questions regarding these Terms & Conditions should be directed to Concrete MWP.

Concrete MWP

Website: https://www.cretemwp.com/

Email: concretemwp@gmail.com

Telephone: +27 68 211 3524